Draft change-management comms for pension admin releases

The problem

Each release needs internal email + intranet post + contact-centre script. Comms author from scratch each time.

Business context

Inconsistent change comms cause member-facing confusion and contact-centre escalations.

The solution

Gemini with a prompt that takes release notes and produces all three artifacts in HOOPP voice. Comms edits before send.

Outcome & impact

Reusable assets

Given these release notes, produce: 1) Internal email (employees), 2) Intranet post, 3) Contact-centre script. Use HOOPP voice (warm, direct, plain language).